Quality Policy

Our goal is to provide high-quality medical services to patients and corporate clients, as well as to improve staff efficiency.
Key principles of our center’s policy:
1. Customer Focus
We actively engage with clients to ensure a high level of medical services and strive to meet their requirements and expectations to the fullest extent.

2. Leadership and Involved Personnel
Top management ensures the achievement and management of quality objectives, as well as the involvement of personnel in reaching these goals.

3. Professionalism
Top management guarantees continuous improvement of staff professionalism based on regular performance monitoring.

4. Process Approach
Quality management of services is based on ensuring the effectiveness of each business process involved in service delivery and continuous monitoring of compliance with established standards.

5. Continuous Improvement
We ensure ongoing process improvements, risk assessments, evaluation of service compliance with standards, development of corrective actions, and implementation of innovations based on current and new client needs.

6. Relationship Management
We maintain long-term, mutually beneficial cooperation based on mutual trust and respect among all partners.

7. Confidentiality
We recognize the importance of preserving confidentiality and ensure the security of sensitive data, preventing loss, misuse, unauthorized access, disclosure, and alteration.
Top management ensures continuous improvement of the quality management system based on the principles above and builds a team of like-minded individuals who work daily to satisfy customer needs. Management also takes responsibility for the relevance of the quality policy and objectives.
Leyla Medical Center strives to achieve these goals through the implementation of a management system compliant with the international ISO 9001:2015 standard. The clinic is also committed to considering customer requirements, studying client feedback, and complying with legal and regulatory requirements.
Directors, managers, and staff are responsible for the quality management system. Leyla Medical Center complies with ISO 9001:2015 requirements and aims to meet the needs of consumers and stakeholders by using quality procedures.