The goal of our center is to ensure the provision of high-quality medical services to patients and corporate clients, as well as to improve the efficiency of staff work.
Main principles of our center’s policy:
1. Customer Focus
We actively interact with clients, ensuring a high level of medical services, and strive to meet their requirements and expectations to the fullest extent.

2. Leadership and Engaged Personnel
Top management ensures the achievement of quality objectives, their management, and the involvement of personnel in achieving them.

3. Professionalism
Top management guarantees the continuous improvement of employees’ professionalism based on regular monitoring of their work.

4. Process Approach
Quality management of provided services is based on ensuring the effectiveness of each business process involved in service delivery and continuous monitoring of business processes’ compliance with established standards.

5. Continuous Improvement
Continuous improvement of processes is ensured, including risk assessment, evaluation of compliance of provided services with established standards, development of corrective actions, and implementation of innovations based on the study of current and new customer needs.

6. Relationship Management
We ensure long-term and mutually beneficial cooperation based on mutual trust and respect among all participants in the partnership.

7. Confidentiality
We recognize the importance of keeping information confidential and ensure the security of confidential data, preventing its loss, misuse, unauthorized access, distribution, and alteration.
Top management ensures the continuous improvement of the quality management system based on the principles outlined above and forms a team of like-minded individuals who work daily to meet customer needs. Management also takes responsibility for the relevance of the quality policy and objectives.
Leyla Medical Center strives to achieve the above goals through the implementation of a management system compliant with the international standard ISO 9001:2015. The clinic also commits to considering client requirements, studying client feedback, as well as legislative and regulatory acts.
Directors, managers, and staff are responsible for the quality management system. Leyla Medical Center complies with the requirements of ISO 9001:2015 and seeks to meet the needs of consumers and interested parties through quality procedures.